Own the harder itineraries and the escalations, and take the duty phone on a rota while clients travel.
You are the person the operations desk turns to when a file is complex or something changes in country. You keep the hardest programmes on track and help the rest of the desk get better at theirs.
What you will do
- Own complex, multi-country and large-group itineraries from confirmation to departure
- Handle escalations and problems on the ground, and agree fixes with suppliers and the agent
- Take the duty phone on a rota while clients are travelling
- Review files prepared by executives and trainees before they go live
- Help train new joiners on the operations desk
What we are looking for
- 3–6 years in DMC or inbound tour operations
- Strong knowledge of Vietnam, and working knowledge of Cambodia or Laos
- Fluent English, and Vietnamese for supplier work
- Calm, decisive problem-solving when time is short
Good to have
- Experience with MICE or large group movements
- Experience guiding or leading a small team
Where it leads
Our desks grow people from within: Management Trainee, then Executive, then Senior Executive. The team you join is the team that trains you.