Run live files end to end — hotels, transport, guides and vouchers for agent groups in Vietnam and Cambodia.
You take a confirmed programme from the sales desk and make sure every service happens as booked, on the day it is booked for. It is a hands-on desk role: the files you build are the trips our agents’ clients take.
What you will do
- Book and reconfirm hotels, transport, guides and activities for confirmed agent programmes
- Issue vouchers, service orders and final itineraries for each file
- Keep suppliers and guides briefed on every change, and keep the agent informed
- Follow files day by day while clients are in country and handle changes on the spot
- Check supplier invoices against what was booked before they are paid
What we are looking for
- 1–3 years in tour operations, ground handling or reservations
- Good written and spoken English for agents worldwide, and Vietnamese for supplier work
- Care with detail — dates, names, rooming lists and timings
- Comfortable running several live files at once
Good to have
- Experience with Cambodia or Laos programmes
- Familiarity with a tour-operations or booking system
Where it leads
Our desks grow people from within: Management Trainee, then Executive, then Senior Executive. The team you join is the team that trains you.